Saskatchewan man loses $10K replacing broken furnace under warranty

A Saskatchewan father, Chad Doell, faced a heating crisis when his furnace broke down, leaving his family without heat weeks before Christmas. After an inspection by AquaTemp, he learned his heat exchanger had five cracks, requiring immediate shutdown due to carbon monoxide risks. While he expected a simple warranty repair, he was informed that the replacement part would take weeks to arrive, ultimately forcing him to pay nearly $10,000 for a new furnace. Carrier Enterprise later revealed that expedited shipping options were available, a detail not communicated to Doell, who is now pursuing reimbursement for his unexpected expenses.

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