Max Deller-Lestage and Marie Pascal from Prince Edward Island faced complications when attempting to transfer their children’s registered education savings plan (RESP) due to their children’s long surname, Pascal Deller-Lestage. TD Bank altered the name by removing the hyphen and space, leading to issues with the transfer process. Over a year later, despite multiple attempts to correct the name, the transfer was still rejected due to discrepancies between the old and new banks. The couple expressed frustration over the bank’s technology reliance and lack of support, emphasizing the need for better systems to accommodate diverse family names.
