Canadians may face longer wait times for air travel complaint resolutions

The federal government is considering whether to renew nearly $76 million in funding for the Canadian Transportation Agency (CTA) to address a growing backlog of airline passenger complaints, which has surged from 42,000 to approximately 95,000 since 2023. The CTA, responsible for resolving disputes under the air passenger bill of rights, has become more efficient but still faces criticism regarding delays. Stakeholders, including the Canadian Automobile Association and transport critics, express concern over the impact of potential funding cuts on complaint processing.

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