On Remembrance Day 2022, Gwen Potter experienced a stroke in her London care home but was saved by the quick response of staff after she activated an emergency call bell. However, in July 2025, residents were notified that this call bell system would be discontinued due to malfunctions, leaving them to seek alternative emergency alert options. Potter, concerned about her ability to use a cell phone in an emergency, struggles with the costs of personal alarm systems. Her daughter, Alison, advocates for better support and solutions for the seniors in their care.
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