OTTAWA — The federal government’s new online import duties system, CBSA’s Assessment and Revenue Management (CARM), aims to streamline processes but has caused frustration for small business owners like Marsha Sikma of MGS Floral Inc., who faces challenges navigating the system and dealing with a hefty import tax bill. While officials advocate for increased investments in digital services to improve government efficiency and save taxpayers money, Prime Minister Mark Carney emphasizes the need for AI integration to enhance productivity amid plans for budget cuts. However, transforming the digital landscape in a large government structure presents significant challenges, including attracting talent and improving user access.
