The Canada Revenue Agency (CRA) is implementing a 100-day plan to address issues in its call centres, including rehiring around 850 previously laid-off contract workers, though it remains unclear how many additional representatives will be hired. Meanwhile, John Hannaford has been appointed as Canada’s representative to the EU to strengthen ties on trade and defence, and the Public Service Alliance of Canada is raising concerns about proposed changes to workforce adjustment protections in ongoing collective agreement negotiations.
