Home insurance providers have faced criticism for poor customer service and premium hikes, with over 40% of claimants experiencing delays and obstacles. Which? has called on the FCA to take action to improve standards, as average premiums have surged by almost a third. Insurers like LV, More Than, and Policy Expert have been singled out for exposing customers to steep premium increases, prompting Which? to urge the FCA to launch a crackdown on the sector’s practices.
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