Western Canadians stranded in Mexico frustrated with WestJet’s response

WestJet passengers stranded in Mexico due to recent drug cartel violence are expressing frustration over the airline’s lack of communication and assistance in rebooking flights. The airline has added 12 extra flights but is accused of selling tickets at premium prices instead of prioritizing passenger returns. Air Passenger Rights founder Gábor Lukács claims WestJet is not complying with legal obligations to rebook passengers on competitor airlines. The Canadian Transportation Agency is currently investigating the situation and emphasizes that airlines must minimize impacts on affected travelers.

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