Maximize Managed Services: Cisco ThousandEyes Drives MSPs Towards Outstanding Client Experiences

IT related outages and performance issues can cause significant financial and operational damage to businesses, particularly in critical sectors like finance, healthcare, and e-commerce. These disruptions not only impact productivity, potentially costing billions annually, but also negatively affect end-users with delays and inaccessibility. The availability and performance of business applications are essential for stakeholder impact, operational continuity, and profitability. Resolving these issues can be complex and labor-intensive, leading to long-term setbacks for organizations.

Typical Troubleshooting Scenario of IT Infrastructure Without ThousandEyes

When an end-user reports an IT issue, the challenge of locating and fixing it begins. Troubleshooting IT infrastructure problems often involves prolonged troubleshooting, finger-pointing, limited end-to-end visibility, and inefficient resource allocation. This can lead to a blame culture, collaboration hindrances, and wasted time and resources.

ThousandEyes addresses these challenges by providing end-to-end visibility into network infrastructure and application performance. This insight enables IT teams to work together efficiently, pinpoint issues, and optimize IT resources deployment, setting it apart from other platforms.

Enhancing Managed Network Services for Client Success

ThousandEyes, a Digital Experience Assurance platform, offers comprehensive insights into user experiences and application performance, streamlining network-dependent services and applications optimization. It expedites problem resolution, reduces resources required for infrastructure problems, and enhances digital experience assurance.

ThousandEyes Enhances the Service Offerings of MSPs, Greatly Improving the Overall Experience

Managed Service Providers can improve network management and optimization for clients by leveraging ThousandEyes’ benefits, including improved SLAs, proactive problem resolution, enhanced customer experience, efficient troubleshooting, data-driven decisions, reporting, and communication.

ThousandEyes: Your Shortcut to Advanced Network Visibility

ThousandEyes simplifies deployment with its cloud-based SaaS model, offering versatile agents for diverse environments, including Enterprise Agents for deep network insights. It integrates seamlessly into various platforms, providing comprehensive network visibility and effortless configuration.

MSPs Can Now Leverage Consumption-Based Licensing for ThousandEyes

ThousandEyes is available through the Cisco Managed Services Licensing Agreement, offering a flexible and scalable consumption-based licensing model for MSPs. This model allows quick adaptation to evolving market demands without complex contract changes.

MSPs and Their Clients Can Garner Significant Return on Investment

ThousandEyes integration leads to a worthwhile ROI for MSPs and enhanced service offerings for clients, resulting in elevated service quality, increased customer satisfaction, and operational efficiencies. The platform provides valuable insights for effective network navigation in a growing digital landscape.