Klarna CEO Aims to Cut Half of Workforce, Give AI the Work

Klarna CEO Sebastian Siemiatkowski plans to reduce the company’s workforce by nearly half, from 3,800 to 2,000, through a hiring freeze and AI implementation. The remaining employees will utilize AI to increase efficiency, with Klarna’s AI assistant already doing the work of 700 customer service agents. Despite the reduction in workforce, Klarna’s revenue and operating income have continued to grow, with reports indicating a potential $20 billion IPO in the U.S.

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