Instacart has agreed to refund $60 million to customers following FTC allegations of deceptive marketing and billing practices, including hidden fees and misleading advertising about free delivery services. The company allegedly charged consumers for subscriptions without consent and failed to provide full refunds under its satisfaction guarantee. Instacart denies any wrongdoing, asserting compliance with legal standards. The settlement prohibits misrepresentation of delivery costs and requires explicit consent for subscription enrollments.
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