How Halifax Water communicated major boil-water order leaves 'serious questions to answer,' says councillor

Summary

Halifax Water utilized the city’s emergency notifications platform, hfxALERT, to inform 200,000 customers about a boil-water order. However, only around 40,000 of Halifax’s 500,000 residents were registered for the service, limiting the effectiveness of the notification. Bedford-Wentworth Coun. Jean St-Amand expressed concerns by sending two blunt emails to Halifax Water officials, emphasizing the feedback he received from residents regarding the situation.

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