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Summary
Susan Edwards, a 69-year-old grandmother from Westerhope, Newcastle, faced a disappointing holiday at the Lido Corfu Sun Hotel, where she claimed the food was inadequate and not English, exacerbated by her dietary restrictions due to ulcerative colitis. Hotel manager Makis Triantafyllos defended the dining options as diverse and generous, criticizing Susan’s complaints as disrespectful, while TUI acknowledged her dissatisfaction and reached out for resolution. Reviews on TripAdvisor also reflect similar grievances, with multiple guests expressing their discontent with the hotel’s services.
