Mahala Simmons, a single mother from Great Bentley, has spent a decade being pursued by Scottish Power for a debt incurred by the previous owners of her home. Despite her attempts to clarify that she does not owe the £1,728.91, the energy company continues to send bills and has involved debt collectors, affecting her mental health and her autistic son’s well-being. Scottish Power acknowledged the error but has not resolved the issue, leaving Simmons in distress as collectors threaten legal action. She has sought advice from Citizens Advice on how to handle the situation and file complaints.
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