Flight Delay Complaints May Take Years to Resolve

Passengers filing complaints about air travel issues, such as delays or lost baggage, now face an average wait of 987 days for resolution, according to a study by Courtready analyzing 38,104 cases from the Canadian Transportation Agency (CTA). The majority of complaints involved flight disruptions, with WestJet receiving the most at 13,005. Around 50% of complaints were dismissed, while only 33% led to compensation. As decision volumes decline, more Canadians are seeking resolutions through provincial courts.

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