The parent company of Winnipeg spa Thermea, Groupe Nordik, has retracted a guest survey after receiving backlash for including “highly inappropriate” questions about immigration and government intervention. Customer Amelia LaTouche criticized the survey for its disrespectful tone, particularly a question linking immigration to the “purity of the country.” Groupe Nordik acknowledged the misalignment of these questions with their values and has since halted the survey, implementing stricter review processes. They apologized to guests, committing to prevent similar issues in the future.
