IndiGo Airlines is facing a major operational crisis, leading to widespread flight cancellations and delays across major cities in India, stranding countless passengers and sparking outrage. The Directorate General of Civil Aviation has summoned IndiGo’s management to address the “unprecedented disruptions” caused by new crew duty regulations and other compounding factors, including technology issues and weather conditions. Over 100 flights have been canceled daily, with IndiGo’s on-time performance plummeting to just 35%. The airline has acknowledged the disruptions, apologizing to customers and implementing schedule adjustments to stabilize operations.
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