WestJet cancels tighter seat layout plan after feedback

WestJet has announced the cancellation of its plan to increase seat density on certain aircraft after receiving backlash from passengers. The airline added extra seats in an attempt to lower ticket prices, which resulted in complaints about cramped conditions, highlighted by a viral video showing a couple squeezed into their seats. In response, WestJet will revert to its previous seating arrangement, reducing the number of seats from 180 to 174 to improve passenger comfort. The decision reflects the airline’s commitment to prioritize customer needs despite experimenting with popular industry seating trends.

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