Triple zero dispatchers in Victoria resort to using pen and paper during surprise outage

Triple zero dispatchers in Victoria had to resort to using pen and paper during a surprise outage that lasted almost two hours, impacting emergency calls between 5.30pm and 7.15pm. Triple Zero Victoria’s Computer Aided Dispatch system went offline unexpectedly, but staff managed to continue taking calls using backup measures. An inquiry is being conducted to determine the cause of the outage and assess any potential impacts on emergency callers during that time.

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