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Chef uses CCTV to debunk ‘nonsense’ reviews from customers
Jackie Wan, owner and head chef of the Forum Chinese restaurant in Cambridgeshire, uses CCTV to address negative reviews by reviewing footage of diners' experiences. Wan recently responded to a customer complaint about receiving only four prawns in their stir fry, conducting a week-long inquiry and obtaining CCTV footage to debunk the claim. The customer had left a one-star review on TripAdvisor, criticizing the food quality and portion size, which Wan was able to refute...
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