In the 2024-25 reporting year, customer complaints about Canadian telecommunications services increased by 17%, with a record 23,647 complaints accepted by the Commission for Complaints for Telecom-television Services (CCTS). Billing issues were the most common, accounting for 46% of complaints, while contract breach complaints surged by 121%. Rogers topped the complaints list, representing 27% of total grievances, reflecting a significant rise in issues related to price increases and contract disputes. The report highlights the growing concern over telecom services amid rising living costs.
