RBC tells customer she's responsible for $14K stolen from account in bank investigator scam

Melissa Plett lost $14,510 to a scam last month after receiving a fraudulent call from someone posing as a Royal Bank of Canada investigator. Despite the possibility of reimbursement, banks often deny or partially refund victims, prompting consumer advocates to call for full compensation from financial institutions.

Explain It To Me Like I’m 5:

Melissa lost a lot of money because a bad person pretended to be a bank helper on the phone, and now the bank isn’t giving her all her money back.

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