People First Bank, an Australian community-owned bank, is facing backlash for announcing the closure of 15 branches and three agency outlets, despite a prior commitment against such actions post-merger. Critics, including the Financial Sector Union, argue that the closures severely limit access to banking services for customers, with some needing to travel up to 150km for in-person assistance. The bank claims the decision reflects changing customer preferences, with less than 1% of transactions occurring in branches. While all affected employees will be offered alternative roles, concerns remain about the impact on vulnerable customers and local communities.
