Karen Ovenell, a mother of two from Harrietsham, Kent, died in her sleep after an ambulance was stood down despite suffering chest pains. Her father criticized the NHS and ambulance service for the decision, believing it could have saved her life. An inquest revealed that the call handler’s decision to cancel the ambulance was deemed unsafe and based on insufficient evidence, ultimately leading to Ms. Ovenell’s death from ischemic heart disease.
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