MPs launch inquiry into AI and financial services

MPs have launched an inquiry into the role of artificial intelligence (AI) in financial services, with concerns about risks and safeguards in place to protect consumers. The deadline for submissions is March 17, as AI is already widely used in the sector, particularly in insurance and customer service. While AI can help reduce the advice gap, there are risks involved in relying solely on AI for financial decisions, with experts emphasizing the importance of human empathy in financial services.

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