Ferhat Dirik, owner of Mangal 2 restaurant in Dalston, has expressed frustration over the increasing rudeness of London diners, claiming it costs his business £1,000 weekly due to last-minute cancellations and complaints. With 25 years in the hospitality industry, he notes a decline in manners and empathy among customers, complicating service and leading to negative reviews for issues beyond the restaurant’s control.
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