Summary
Two Delta flights, from Cabo San Lucas and Mexico City, were diverted to Montgomery Regional Airport in Alabama due to weather, leaving nearly 300 passengers stuck on the tarmac overnight because the airport lacks customs facilities. The passengers remained on board until after 5 a.m. the following morning, when they were finally allowed to disembark. Delta issued an apology and a full refund to the affected customers, acknowledging the situation fell short of their service standards.
