Hospitality worker injured in customer assault as abuse cases double

A fast-food worker suffered broken front teeth and concussion after a customer threw an Eftpos machine at them when refused service. The worker, who remains anonymous, faces ongoing recovery challenges, including difficulties with eating and drinking. This incident highlights a broader trend of increasing aggression towards hospitality workers, as noted in the “Strengthening Futures 2025” report from Auckland University of Technology, commissioned by the Ministry of Business, Innovation and Employment.

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