Consumer watchdog alleges Optus pressured vulnerable customers into sales

The ACCC is suing Optus for alleged unconscionable conduct in selling unnecessary goods and services to vulnerable consumers, including those with mental disabilities and limited financial literacy. Optus is accused of pressuring customers to buy expensive products, neglecting to verify coverage, and using debt collectors for non-payment. The majority of affected customers were in the Northern Territory and Queensland, where staff allegedly engaged in inappropriate sales practices, including fraudulent contracts and false representations. An Optus spokesperson stated that the company is reviewing the claims and will respond accordingly.

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