Charging for returns: Is online shopping in for a shake-up?

Some retailers, including ASOS, are implementing charges for returns to customers who frequently request large refunds, with ASOS planning to charge UK shoppers £3.95 for returns unless they keep £40 of their order. This decision is seen as a necessary move in response to the evolving retail landscape. In New Zealand, return costs are also being reevaluated to align with these changing guidelines.

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