Behind the scenes of a London delivery driver – is this the least thankful job in the UK?

Hived driver Kevin Smith, who joined the company in 2021, delivers parcels in Richmond, West London, highlighting the challenges faced by delivery drivers, such as customer complaints and the need for resilience. Hived, an all-electric fleet that has reduced emissions by 76%, focuses on quality and customer experience by optimizing delivery routes through an app and providing proof of delivery. The streamlined process at their new depot and the flexibility in work hours aim to enhance efficiency and improve the often negative perception of delivery services.