A Focus on User Experience

Business travel has become more complex, with challenges beginning before departure. SAP Concur’s research shows that 43% of business travelers find the pre-trip phase the most stressful, a 4% increase from the previous year. João Carvalho, managing director of SAP Concur in Southern Europe, Middle East, and Africa, highlights unexpected disruptions and time-consuming expense reporting as additional hurdles faced by business travelers.

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