Salesforce CEO: AI Agents Could Replace Hiring Gig Workers

Salesforce introduces a new AI agent that can handle customer inquiries and schedule meetings for $2 per conversation, potentially displacing millions of customer service jobs. Salesforce CEO Marc Benioff aims to deploy a billion AI agents within the next year, similar to Klarna’s strategy of using AI to reduce its workforce from 5,000 to 3,800 without layoffs. With three in five large U.S. companies planning to implement AI for various tasks, experts estimate that AI could impact 300 million jobs by 2030, including roles in writing, translation, and customer service.

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