Salesforce introduces a new AI agent that can handle customer inquiries and schedule meetings for $2 per conversation, potentially displacing millions of customer service jobs. Salesforce CEO Marc Benioff aims to deploy a billion AI agents within the next year, similar to Klarna’s strategy of using AI to reduce its workforce from 5,000 to 3,800 without layoffs. With three in five large U.S. companies planning to implement AI for various tasks, experts estimate that AI could impact 300 million jobs by 2030, including roles in writing, translation, and customer service.
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Daniel KÅ™etÃnský £5.3bn bid for Royal Mail owner to get greenlight from UK government
The UK government has approved Czech billionaire Daniel KÅ™etÃnský's £5.3bn takeover of Royal Mail, with a "golden share" retained by the government for governance. KÅ™etÃnský's EP Group will uphold commitments including maintaining UK operations and meeting delivery obligations. This decision comes after Royal Mail was fined £10.5mn for failing to meet performance targets, highlighting the challenges faced by KÅ™etÃnský in modernizing the postal service. Full Article
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