Thousands of Microsoft customers faced issues accessing Microsoft 365 services, including Outlook and Teams, on Thursday, with complaints peaking around 3 p.m. ET. Microsoft acknowledged the problem and stated that it was working on restoring service functionality, eventually reporting that the infrastructure was back to a healthy state. However, some users continued to experience difficulties, prompting calls for compensation due to the outage’s impact on their work. This incident follows previous disruptions caused by a botched update of CrowdStrike antivirus software in 2024, which also affected numerous businesses globally.
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