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Home World Asia Pacific

SMRT to be fined S$3 million for operational, maintenance lapses which led to East-West Line disruption

3 June 2025
in Asia Pacific
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SMRT to be fined S million for operational, maintenance lapses which led to East-West Line disruption
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SINGAPORE: Public transport operator SMRT will be fined S$3 million (US$2.33 million) due to lapses which led to an incident and subsequent six-day disruption along the East-West Line in September 2024.

In a report released on Tuesday (Jun 3), the Land Transport Authority (LTA) said these lapses included maintenance intervals being extended beyond stipulations, due to COVID-19 delays on new train arrivals.

A warning system that malfunctioned on the day of the incident also could have prevented the disruption, according to a report from the Transport Safety Investigation Bureau (TSIB) also released on Tuesday.

On Sep 25, a defective component known as an axle box dropped from a train and onto the tracks, causing a bogie โ€“ or an undercarriage with wheels โ€“ to come off the running rail between Dover and Clementi MRT stations.

This resulted in extensive damage to the tracks and other equipment, and disrupted MRT services along nine stations from Boon Lay to Queenstown. An estimated 500,000 out of 2.8 million train journeys were affected on each day, with train services resuming six days later on Oct 1.

Buses offering free bridging services wait at Buona Vista station, as disruptions to the Eastโ€“West line continued on Sep 26, 2024. (Photo: CNA/Vanessa Lim)

BEFORE THE INCIDENT

The train in the incident was among 66 in SMRTโ€™s first-generation KHI fleet which were rolled out in the late 1980s. They are progressively being replaced by new Movia trains.

Initially, 66 Movia trains were to be handed over to SMRT by March 2024, with the first batch in October 2021.

But due to the COVID-19 pandemic there was a delay of 1.5 years, and the first Movia train was only handed over in May 2023.

Upon receiving the first Movia trains, SMRT began decommissioning the KHI trains.

But SMRT was required to continue carrying out regular maintenance for the KHI trains still in service, including preventive works and overhaul โ€“ which refers to a complete tear-down and rebuild to restore it to an โ€œas-good-as-newโ€ condition.

But by the time of the incident on Sep 25, 18 KHI trains had been overhauled, but the incident train was not among them.

The stipulated overhaul interval was 500,000km, but SMRT twice extended the interval: First to 575,000km in August 2022, and then to 750,000km in August 2024.

At the time of the incident, the train had logged 690,000km since its last overhaul in 2018.

โ€œThese extensions were carried out based on SMRTโ€™s internal procedures, and SMRT had relied on analysis of the performance of the KHI train fleet and their continued reliability in deciding on these extensions of the overhaul intervals for the incident train,โ€ said LTA in its report.

The authority also noted that since axle box failures were not common, SMRT did not undertake a detailed engineering risk assessment on extending the axle box overhaul interval.

Speaking to the media on Tuesday, president of SMRT Trains Lam Shaeu Kai, said the operatorโ€™s overhaul regime has served it well over the past 38 years. โ€œWhat may have caught us off-guard this time was the convergence of factors โ€“ delays in new train deliveries due to COVID-19, our efforts to balance and adjust overhaul schedules, and the lag in receiving critical spare parts.โ€

He added that for โ€œrare, black swan events like COVID-19โ€, it is important that transport operator SMRT and asset owner LTA come together to โ€œreassess collectivelyโ€.

โ€œIn hindsight, we could perhaps have exercised greater caution in how we managed the transition and decommissioning of the older trains,โ€ he said.

Related:

Investigations into East-West Line train disruption underway, findings will be released to public

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Tags: disruptionEast-West LineEastWestfinedlapsesledlineLTAMaintenanceMillionOperationalSMRTtrain disruption
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