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Alan Bray, 49, has been banned from Asda for three years after swearing and being abusive towards staff during an incident in November. He attempted to exchange credit on his gas and electric card for cash but became frustrated when informed it was no longer possible, leading him to request a manager’s assistance. Despite acknowledging his inappropriate language, Bray expressed disbelief over the severity of his ban compared to shoplifters, highlighting his feelings of isolation and past friendly interactions with staff, while Asda maintains their zero-tolerance policy on abuse.
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