When the USPS can’t decipher bad handwriting, a facility in Utah comes to the rescue

In Salt Lake City, the U.S. Postal Service’s Remote Encoding Center processes around three million letters daily, with about 75,000 requiring further examination due to illegible addresses. Led by Ryan Bullock, a team of data conversion operators, including veteran Amy Heugly, work tirelessly to decipher addresses, resorting to manual inspections when necessary to prevent mail from being returned as undeliverable.

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