Darren Stoppler’s vacation to Puerto Vallarta began with a two-hour flight delay and the loss of over 70 bags, including his own, due to a weight issue with WestJet’s plane. After days of tracking his lost luggage, which was found traveling to Texas and Cancun, he finally received it four days later. Another passenger, Stephanie Edwards, faced similar issues, with her bag remaining in Regina despite reassurance from WestJet staff. Both travelers expressed a shaken trust in the airline, vowing to rely on carry-on luggage in the future.
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