Salome Solomon, who is legally blind, relies on her guide dog, Zurich, and Uber for transportation in Ottawa but has faced repeated ride denials due to drivers refusing to transport her service animal. Despite filing multiple complaints, Solomon has been rejected approximately 20 times in the past year, leading to feelings of humiliation and frustration. Uber states that its drivers are required to accommodate service animals, yet many users continue to report similar issues. Advocacy groups highlight that systemic problems with accessible transport persist across Canada, calling for more effective solutions from rideshare companies.
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