Customer retention is crucial for any business, but traditional approaches may not always yield the best results. By taking a radical approach to customer retention, such as personalized service and proactive problem-solving, you can not only keep customers happy but also boost employee morale. This positive work environment can lead to increased productivity, ultimately resulting in higher profits for your business.
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Online Therapy Boom Has Mainly Benefited Privileged Groups, Studies Find
During the pandemic, the number of Americans receiving psychotherapy increased by 30 percent through virtual sessions, but new research suggests that technology has worsened existing disparities in mental health care access. The shift to teletherapy has benefited those in higher-income brackets, cities, and with more education, while neglecting children from low-income families, Black children, and adults with serious psychological distress. Despite hopes for increased accessibility, telehealth platforms may be prioritizing patients with milder conditions and...
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