New head of Social Security, hired from Wall Street, tells staff he had to Google the job when he was offered it

Frank Bisignano, the newly appointed head of the Social Security Administration (SSA), revealed that he had to Google the role after being offered the position during the Trump administration, having no prior experience in government or the Social Security system. He aims to modernize the agency, emphasizing a “digital-first” approach to enhance service efficiency, akin to consumer experiences with major tech firms. Bisignano addressed staff concerns about recent leadership turmoil and reassured them that the SSA would continue to serve as America’s safety net.