Country’s biggest bank, ANZ, at bottom of customer satisfaction rankings

Summary

ANZ, New Zealand’s largest bank, has received the lowest satisfaction rating in Consumer NZ’s latest survey, scoring only 57%. The survey included responses from 1,920 banking customers across 17 service areas, with The Co-Operative Bank achieving the highest score of 77%. This stark contrast highlights significant customer dissatisfaction with ANZ’s services compared to its competitors.

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