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A North Carolina mother’s meticulously planned surprise cruise vacation for her family turned into a nightmare when her special needs teenage son was denied boarding due to human error by Royal Caribbean staff at a Florida port. Despite efforts to salvage the situation, the family missed their dream vacation, and the cruise line offered options including a full refund but without covering the expenses incurred to reach the port, leaving the mother feeling dissatisfied with the resolution. Royal Caribbean acknowledged the mistake but did not respond to further inquiries.
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