‘My landline is my lifeline’: Switch to digital phones prompts concern among elderly and disabled

Vulnerable pensioners and disabled individuals in the UK are concerned about the phasing out of landlines by telecom companies like BT, Sky, and Virgin Media, who are transitioning customers to digital internet-based systems. For people like Heather, who has severe osteoarthritis, her landline is a crucial lifeline in case of emergencies like getting stuck in her home lift. Without her landline, she fears being unable to contact help in such situations, emphasizing the vital role it plays in her safety and well-being.

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