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Crystal Sheffield initially thought a loan from Provincial Smart Home Services for water filtration and smart home equipment was a good deal, but later discovered that her bi-weekly payments would more than double, causing financial strain. Along with 80 other customers, she alleges the company misled them with promises of rebates and energy savings that never materialized, leading to a total of $1.5 million in contracts. Despite facing charges under the Consumer Protection Act, the company and its director may not face significant consequences, as seen in a previous case where charges were dropped in exchange for undisclosed restitution payments to victims.
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