Entrepreneur contributors stress the importance of a customer-centric culture, highlighting the impact of all employees on the customer experience. Using Best Buy as an example, they emphasize how non-customer-facing roles influence customer perceptions and the need for collaboration and strategy to embed customer-centricity company-wide. By adopting a “Three Asks” approach and recognizing and celebrating progress, businesses can create a customer-first mentality that leads to success and competitive advantage.
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Delaware Law Has Entered the Culture War
The corporate law world, typically insular, has become a battleground due to Elon Musk's clash with the Delaware Chancery Court and subsequent moves by Dropbox and Meta to change their incorporation locations. The issue of minority shareholder influence in controlled companies has been amplified as founders like Musk voice their opinions. Delaware's economy and politics are at stake as businesses consider moving away from the state, prompting legislative changes and potential concessions to retain corporate...
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