‘Ghost networks’ are harming patients, but attempts to eliminate them have fallen short

Michelle Mazzola faced challenges finding in-network therapists for her son Guy, diagnosed with autism, leading to frustrations with what are known as “ghost networks” that list providers who are unreachable or do not accept new patients. Despite spending two weeks contacting providers, Mazzola encountered long wait times and inaccurate information, prompting her to pay $7,000 monthly out-of-pocket for care. Legal actions against insurance companies like Anthem Blue Cross aim to address these deceptive practices, which hinder timely access to necessary treatments for patients.