Jackie Wan, owner and head chef of the Forum Chinese restaurant in Cambridgeshire, uses CCTV to address negative reviews by reviewing footage of diners’ experiences. Wan recently responded to a customer complaint about receiving only four prawns in their stir fry, conducting a week-long inquiry and obtaining CCTV footage to debunk the claim. The customer had left a one-star review on TripAdvisor, criticizing the food quality and portion size, which Wan was able to refute using the video evidence.
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