Family business ‘£10,000 out of pocket’ after Meta blocks their accounts for 12 weeks

Gavin and Jenni Rolph, owners of a family photography business, have been locked out of their Meta social media accounts for over 13 weeks, leading to an estimated loss of £10,000. They received a notification of unauthorized access from Vietnam on March 6, resulting in their accounts being disabled for allegedly breaching community guidelines, despite their appeals going unanswered. The couple, who depend heavily on Instagram for business, feel neglected by Meta as their attempts to restore access, including legal action, have not yielded any results.