Call center agents like Jessica Lindsey from Concentrix are increasingly mistaken for AI by frustrated customers, leading to surreal interactions where they are yelled at and questioned about their humanity. This phenomenon, experienced by agents across multiple countries, highlights the growing customer skepticism towards automated systems and the emotional toll it takes on human workers.
Explain It To Me Like I’m 5:
Call Center Workers Are Mistaken for Robots
People who work at call centers are often confused for robots by angry customers who think they are talking to machines instead of real humans, which makes their jobs very hard and sometimes sad.
Loading PerspectiveSplit analysis...
